By Steve Beseke, beseke1@earthlink.net
As I post Part II of my “Resilient Mindset” series, there are many ways for all of us to continue being successful at work. Even when I was laid off, I needed think about the following principles as I was networking and finding my next great work adventure. Again, these are not meant as breakthrough ideas but common-sense strategies I’ve used to keep my sanity and “head above water” at work.
No strategy works every time, and I’ve suffered my share of setbacks along the way – as I mention further down in the article. It’s, however, how I’ve successfully dusted myself off that has helped me keep the resilient mindset through my 25+-year career as a corporate communications executive. How about you? After reading through this article, I suggest thinking about your approach at work and determine if you should change or enhance your resilient mindset. Thinking through this mindset might save you a lot of unneeded stress and work as you navigate through your career.
I discussed a number of work mindset issues in my first article last week – compromise, adaptability and knowing your strengths. I continue with understanding the need to give a little – on both sides…
Finding Common Ground: Sounds easy, doesn’t it? I mean your work team should have common goals and practices to implement what needs to get done. In my opinion, finding common ground is ultimately the most important aspect of having a successful team and working relationships – whether it is with your boss, colleagues or direct reports. To me, I define common ground as every team member being – at least generally – the same page with the company’s vision and values. Do your reports know what the goals of a project or company are? Do you? Does your supervisor? Any of these trigger points can break down the sense of accomplishment all of us need to feel to be happy and successful and continue to have the resilient mindset at work.
This sometimes takes a team and even a corporate culture shift where more necessary information is given out to keep folks from jumping to their own conclusions at work. This “jump” can lead to lost productivity, rumors and increased stress levels for you and your team.
I was talking a couple minutes ago about the recent lay off communications plan I developed. Before I had a chance to even write it, I had to convince superiors to be upfront to employees for the challenging going on at the company. They initially did not want any extra communications fearing employees would get too nervous. I won the “more is better” argument by showing them the failing of other companies that decided to keep information close the vest
Going that extra step to communicate just a bit more can ultimately increase team understanding, your specific resiliency and cause you less stress long-term. While layoffs happened, the company received very little criticism for not letting employees know what was going on. I found common ground for the employees and company’s benefit.
You probably have much better common ground examples in your work careers. I won’t ask you to voice them, but spend the next few minutes thinking about ways you could further promote common ground in your immediate and extended teams. Try to implement at least one of these strategies in the next week or month at work. You’ll be happier, more productive and resilient.
As all of you know, our work resiliency is being tested these days. One interesting statistic from a recent national survey:
- More than 50 percent of employees across the country are finding their workload has increased by as much as 75 percent in the last 18 months.
During these stormy economic days, many of us are just trying to keep our heads down and grind through the workday waiting for a better and resilient tomorrow.
I read an article recently about a couple of resilient strategies to ease our job worries. They have worked for me and may help you continue having a resilient mindset. They are:
- The surprising cure for job stress: Schedule one more weekly work meeting and communicate with your supervisor. The current daily avalanche of headlines about layoffs can give even rock-solid employees like you job jitters.
You can’t change what researchers call the “collective uncertainty about the future,” but you can book a meeting with your supervisor to discuss the company’s goals and define your role in achieving them. Research shows that clearly defined goals make workers happier and healthier.
- Then, begin exercising on a routine basis. You see, those who exercise perform better at work than sedentary people. One study looked at people under extreme stress and time constraints. It was clear those who took the time away from work to exercise regularly – even 20 minutes a day – were better at attaining personal satisfaction, and significant improved their work productivity and resilience.
Why does that work? Even though I have a physical disability, I try to exercise at least 20 minutes a day – or about the same amount of time going your local coffee shop and buying a large cappuccino.
I am definitely not a preacher, but studies show physically active people process data faster, and they’re more likely to have less work stress or to handle it better than chair-bound types. Workouts help your mind relax, so it’s a better incubator for new ideas and solutions – at work and in life. As one study subject said, “Running gives me a body that performs better at everything that I must do during the day.” Even if your job is secure, why pass up the chance to be at the top of your game all day long?
So, in the next week, just try three things for your resilient, emotional and physical health:
1) Schedule a meeting with your supervisor and discuss priorities during these hard times.
2) Exercise at least 20 minutes every-other-day.
3) Smile as often as you can.
I virtually guarantee you will see very positive resilient mindset results positively helping your stress levels at work and in all facets of your life.
Setbacks:
No matter how successful or resilient we become in life, all of us must deal with life and career setbacks – great and small. Examples might include losing a job, ending a long-term personal relationship, losing a loved one, or being shut down by your boss after presenting “the next greatest idea” at work.
We cannot get around it: Sooner or later all of us will face an opportunity that tests our personal and professional resiliency. To successfully adapt to such “setback moments,” I have learned we must show some patience and understanding – in ourselves.
I mentioned my life-long physical disability a little earlier. A couple years ago, I woke up in an emergency room. I had fallen and smacked my head on an unforgiving marble floor at a work conference. My head did not like it at all. As I regained my composure and was taken to the hospital, my first thought was to again blame my “setback” of having a physical disability.
Then, as it has for as long as I remember, my little resiliency inner voice took over as I was recovering with a couple of my valued work colleagues at my side. It reminded me that my entirely life and career has been about resiliency and adapting to circumstances sometimes out of my control – at work and in life I knew this in the emergency room: I was not going to let my disability stop me from my independence of walking and living life however I saw fit.
After a few tests, the doctors said I was O.K. to go home. I was fortunate that my life and public profile was not affected except for a few short-term bruises.
I don’t highlight my particular life example to tap into your empathy. I tell you this little life vignette to highlight that we all are dealt certain cards in work and in life. The key I have found to transition me very successfully through such personal and work challenges is my resiliency and adaptability to get past any of these life bumps – no matter how significant.
Whatever you work or life setbacks, I suggest using your resilient mindset to overcome the obstacles that you may think are unachievable..
If you are going through a work setback right now – large or small – I’d suggest you think about the following grief stages and face what I did. When you shed all the layers away, I found that life is very special and we cannot worry about things out of your control.
Here are Dr. Kubler-Ross’ grief stages that has helped me recover my confidence my confidence and resiliency.
They are:
Denial (this isn’t happening to me!)
Anger (why is this happening to me?)
Bargaining (I promise I’ll be a better person if…)
Depression (I don’t care anymore)
Acceptance (I’m ready for whatever comes)
As I’ve mentioned before, our work life is full of ups and downs. How we react to work challenges will determine the scope – and for how long – it will take to recover. Once I realized this and faced up to the grief stages, I recovered faster from my personal physical setback that happened to me at work.
Now it is your turn. Please use my lesson the next time the door shuts for you – or you have your own work/life setbacks.
Additionally, other resilient important techniques to help stop you from grasping for breathe or waiting for the next crisis to hit is:
Stop worrying about things out of your control… To stay happy, productive and in the present at work, one thing all of us should manage more carefully is our expectations about controlling situations. Do you have ultimate control over how your supervisor reacts a project you’ve completed. Can you control how your reports manage their time. Do you have control how you react to these two situations. The answer to the first two questions is probably “not ultimate control. But you should be able to answer the third question with an unequivocal “yes.
As I mentioned earlier, all of us as managers want to feel great about our work and have a sense of accomplishment without feeling like you are gasping for breath or waiting for the next crisis to hit.” But many times we derail our sense of accomplishment because we worry about the events out of our control. For me, there are only three things you can totally control in your work or personal lives. That is, our attitude, values and how we relate to people. How I am thinking about myself, my work, my life, my family and my friends? As managers, part of our role is to be in control of situations. But you need to understand that nearly 95 percent of the projects or people you work with are only partially controllable by you. So you need to understand those areas that you can control and don’t get worked up about the things you can’t.
I mentioned the example of the CEO speech earlier. Well, just a day earlier, he thought the original speech was what he wanted to go with. But then, as if I were in the Twilight Zone, a few hours later, he wanted a different focus. Could I control his change of opinion…no! But I could control how I reacted to him, and how I re-crafted the speech. If I let the “process” consume me, I could have never wrote what turned out to be an award-nominated speech. In the final analysis, there is not much in our control except your attitude
The point is: If you let your attitude slip, life and work can really spiral downwards.
For reflection, please taker a few moments and write down a recent time where you worried about things at work out of your true control. How did it affect your attitude, your day, and your productivity in the short term? I’d love for you’ll to share an example from a past job…. How is your attitude affecting you today at work? How is it affecting your colleagues and reports? What is your style in relating to folks at work? Should you be more adaptive, compromising or trying to find more common ground?
I’d also suggest thinking for a couple minutes about how you can take charge of your attitude even with the real control challenges many of us have day-to-day.
For me, not dwelling on the things I can’t control has made a tremendous different in my attitude and how I relate to people. One more short vignette: Early in my career, a mentor counseled me that your attitude is one of the most important things people remember and cause you the most stress on an every day basis.
Man, I thought about this advice for a couple months while I was still getting youthfully mad on a whole variety of issues. Then, his advice hit me kicked in after a city council member – those government folks – denied additional funding for a project her constituents wanted. My new resilient, adaptive mode grew from there and focused on the things I could control. That’s how I evolved into the consensus-building model I use today. My attitude changed about 180 degrees…
To help with “control,” I suggest you should always remember the three Ps – perseverance, persistence and patience.
Perseverance
What can any of us do to reduce work stress? Your performance is great but your company is asking more of you offering less resources.
Persevere, again, means understanding what you can control and understanding what you do best…
Now, all of you are employed and thank goodness. I wasn’t so lucky a few months back. After I was laid off from by dream job because of this economy I mentioned in a previous article, I looked at what was in my control and how I could persevere during these rough times. I knew I had three things I could control – my attitude, my values and the way I relate to people.
While searching for a full-time gig, I also developed a personal business plan, looked hard at my personal brand and truly had a heart-to-heart with myself about what I wanted to do for the rest of my career.
Well, this perseverance led me to resiliency, an award-nominated blog and establishing a business where I could speak at organizations like this, develop resiliency materials for those in need and stay healthy in my day-to-day activities. It’s been a true blessing…
The lesson I learned – and one you should think about – is don’t pity yourself because you have had a professional setback at work. Look at yourself hard and determine what makes you happy in your job. Write those down and look at them once in awhile as you come out of your boss’s office perplexed on the decision that was made. If those statements still hold true, you are still on the right course. If not, you should look at how your reactions and decisions will allow you to persevere and maintain “work happiness” as you see it.
Don’t just settle because then you may be going through the same challenges in future time. Persevere and understand the fantastic skills and qualities you offer everyday!
Persistence
That great idea you’ve had that no one seems to hear or understand. It could have the company thousands of dollars, or make employees understand the company better. But no one seems to listen and your idea floats in oblivion. And you just don’t have enough energy or will to pursue it any longer. Been there, done that…
But just think about… those innovators throughout history.
I hope this does not happen to you: After the 30th rejection letter, or having a company choose someone else after seven separate interviews from the CEO to the janitor on duty, I’ve had friends and colleagues say, “I am just going to give up.” This is when you must persist and learn how to promote yourself in an even better way.
I hate to promote myself. My dad was a car dealer, and I wish I had his out-going personality and ability to convince folks to close the deal. I’ve always struggled with this, and have tried to let my work do the talking for me. Unfortunately, in these times, you need to show folks why there can’t be a better candidate than you.
That’s why I think understanding and believing in your personal brand is absolutely a key to your future success. When I first re-crafted my “brand,” I thought I’d never come up with something that was truly me. But I persisted and gave myself enough time where I did not feel pressured to write something in five minutes. I persisted and diligently wrote down all my strengths and the types of work I like to do. I also did the same with my weaknesses and the activities I don’t like to do.
This gave my a framework where I was able to write down “my future.” It was not easy and it took significant time but I got it done and now I understand what I want to do for the last 15 years of my career. My persistence led to talking about resiliency and opening up about my disability experiences. Most of all, it gave me the inner confidence to offer my common-sense messages to assist you and other great folks worldwide. Being persistent can be magical…
Patience
You’ve just been laid off and wonder where the money will come from to pay the bills, keep your house and pay for your son’s birthday party coming up soon. In these circumstances, being patient to find your next great job is very hard. I’ve been there and my friends have been there. There’s nothing fun about it and you just want to hurry to find a job that pays for life.
For me, I found that I needed to step back for a moment and don’t hurry into something that I may regret. At least for the short term, I stayed patient and tried to understand what my next step should be. If you have access to unemployment insurance, you nest egg or money in your overall family, that’s great. If you don’t, you may want to consider consulting or some other type of part-time role to get you by for at least little while. This type of patience helped me as I found what I wanted to do – and the next great job in my life.
All of us can react wonderfully to favorable times in our lives. Our true grit is shown in how we deal with the professional and personal challenges all of us sometimes face. I suggest you think of the three Ps the next time you face one of those possible life-changing events in your life. Please don’t stay knocked down for long…see your true and fabulous potential.
Control: What life and career actions are totally within your control? For me, being called a work “rock star” and “essential” gave me some belief that I could ride out the layoff wave. Yet, I was still laid off. Nearly all of us think we are in control of more things than we are. My mother has worked at the same company for nearly 63 years. She is a beloved institution at her company and continues to thrive every day. The rest of us can expect 10 jobs over our career – not because we like to move around or our performance is deficient. The great company you work for today may not be in control of their fate tomorrow.
So, why worry about things out of your control? A psychologist I had coffee with told me “it’s being human.” Sounds justifiable in the abstract, but that does not pay the mortgage, keep your solid relationships intact, or make you feel a whole lot better.
Next time you have a low-confidence moment, just think about the three life actions totally within your control – your attitude, your values and how you interact with people. Find ways to use these three to see what is important for your life – your family, your friends and yourself.
I’d like to end my resiliency mindset discussion in talking about the most important person in your work life – yes, You.
To stay resilient at work, I’d suggest
Tapping into your vision of yourself, know what gives you satisfaction, and bring those into your current job or life situation.
The inner game. Recognize what makes you happy. Setting aside what you “should” like, think about what you “do” like. Everyone is different in what kind of tasks they like to do, how much structure they prefer, and how much they want to interact with others. Think about the type of company you’d like to work in — its size, culture and mission.
To truly understand and adapt your personal brand, you need to understand how you feel. When I was young, I did not want to discuss my disability and rarely asked for any help – even if needed. As I indicated above, I wanted to be seen as a normal person in a “normal” world. Can you blame me? Unfortunately, others do not always understand any difference a person has.
Folks always thought I needed doors opened for me or I was in severe pain when I walked. As a person in my 20s and 30s, and wanted to be seen like anybody else. So, my personal brand revolved around proving and acting as normal as I could be. I purposely became skilled at sports, lettered in high school athletics and became nearly a “scratch” golfer. While I was no Arnold Palmer or Tiger Woods, my personal brand was all about this normalcy.
- Assess your current situation at work and how you personal brand fits into it. Review the amount of structure you have, the tasks you do, the people you work with and the organization you work for. How well does it fit with your ideal? Think about what you’d want to change in a new position. Look at your career progression, focusing on aspects that brought you enjoyment along the way. Consider ways in which your job has changed or how your personal brand has grown. Be clear about the parts that fit, too; it’s important to focus on the resilient positives.
- Look at the big picture. Are you satisfied with your life? Don’t leave anything out — consider family, friends, health, spirituality and hobbies. If you aren’t happy in the rest of your life, it’ll be harder to boost your energy at work.
The outer game. Build on the outer positives and your inner-resiliency. Consciously savor the aspects of work and life situations you like. Look for ways to bring back parts of your past jobs that were engaging. For example, you may miss doing hands-on analysis now that you’re in a management role. Without overdoing it, get a little closer to the work your team does.
As far as your career, I’d recommend watching your preferences. If you prefer individual work but spend a lot of time in teams, negotiate ways to have more independent work time. You may have more options than you first perceive, but you’ll need to ask for what you want. And vise-versa…
Stretch. Once you’ve mastered your job, it can feel stagnant. Find ways to grow. Take on special projects, or get to know people in other parts of the organization. Steps like these could lead to a new role. Think about your ideal job, and integrate aspects of that into the job you have now.
Having a mindset about work resilience is not a science. There’s no ultimate five-step guide to work resilience. But navigating your every day work challenges gives you the opportunity to show your strengths and demonstrate your successful work resilience for your company and yes, Yourself!
Managing your workload everyday requires your creative skills in avoiding job burn out and developing the proper mindset in dealing with difficult customers, colleagues and supervisors. At the same time, your work success depends on taking exhausting and chaotic events in stride and ultimately showing the terrific, resilient person that you are.
Please let me know what you think. I look forward to our continued conversation next week!
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